Shipping policy
Shipping policy — Aurachronis
Last updated: 17/06/2026
Every Aurachronis clock is handcrafted in our workshop in Pusignan (Rhône, France). Given its size (100 × 55 cm), its weight (approx. 12 kg) and its fragility, we take particular care over its packaging and carriage. This policy sets out our shipping and delivery terms. It supplements our Terms of Sale.
1. Delivery areas
We ship to:
- Mainland France
- European Union
For Corsica, the French overseas departments and territories or any destination outside the EU, specific terms, lead times and charges apply; please contact us beforehand at contact@aurachronis.com.
2. Preparation time
Preparation time depends on the availability of the model you choose:
- Model in stock: dispatched within 48 working hours
- Model made to order: 3 weeks, as our clocks are made by hand in our workshop
- Personalised laser engraving: add 2 working days to the above lead time
The availability of each model is shown on its product page.
This preparation time is in addition to the transit time indicated below. You will receive a confirmation e-mail as soon as your order is dispatched.
3. Estimated delivery times
Once the order has been dispatched, the estimated transit time is:
| Destination | Estimated time |
|---|---|
| Mainland France | 2 to 5 working days |
| European Union | 5 to 10 working days |
These times are given as a guide. In accordance with Article L216-1 of the French Consumer Code, where no date has been agreed, delivery takes place without undue delay and no later than 30 days after the contract is concluded. Should this period be exceeded through the fault of Aurachronis, and after a request from you has gone unanswered within a reasonable time, you may cancel the order and be refunded in full.
4. Delivery charges
Delivery charges are calculated according to the destination and displayed before you confirm your order, on the checkout page.
For destinations outside the EU, any customs duties, taxes or import charges may apply on arrival; these remain payable by you and are not included in the displayed price.
5. Carrier and delivery method
Depending on the size and weight of your order, shipping is entrusted to Colissimo or to GEODIS, a carrier specialising in bulky and fragile items. Large formats are always entrusted to the latter.
- Delivery may be made by appointment: the carrier will contact you to arrange a time slot.
- Please make sure that an adult is present at the address given to receive and inspect the parcel.
- Every clock is shipped in reinforced packaging designed to protect it in transit.
6. Tracking your order
As soon as your order is dispatched, you will receive by e-mail a confirmation together with a tracking number allowing you to follow your parcel. For any question, write to us at contact@aurachronis.com quoting your order number.
7. Receiving the parcel: inspection and reservations
On receipt, we strongly recommend that you:
- Check the condition of the packaging and of the product in the presence of the delivery driver, before signing the delivery note.
- In the event of visible damage (crushed packaging, impact, broken product), record precise and detailed reservations on the delivery note (the phrase « subject to unpacking » is not sufficient: describe the damage observed), or refuse the parcel.
- Report the problem to us as soon as possible at contact@aurachronis.com, ideally within 48 hours, with photographs of the parcel and of the product.
These checks are not a condition of your rights, but they allow us to take the matter up with the carrier quickly and to speed up the handling of your case.
8. Damaged, lost or undelivered parcel
Risk (loss of or damage to the goods in transit) passes at the moment you take physical possession of the product. In the event of:
- Product damaged on receipt: contact us with the photographs and, where applicable, the reservations recorded. We will take the matter in hand (repair, replacement or refund as appropriate).
- Parcel lost or never delivered: let us know; we will open an enquiry with the carrier and find a solution with you.
You do not have to bear the cost of a product lost or damaged in transit.
9. Collection from the workshop (optional)
If you live in the Lyon area, you may choose free collection from our workshop in Pusignan (Rhône), by appointment, as soon as your order is ready. Where this option is offered at the time of ordering, it saves you the cost and the risks of transporting a fragile object. Contact us to arrange a time slot.
10. Delivery address
You are responsible for the accuracy of the delivery address entered when ordering. In the event of an incorrect or incomplete address, or of repeated absence for a delivery by appointment, redelivery charges may be invoiced to you. Please check your details carefully before confirming your order.
11. Contact
For any question concerning the shipping or tracking of your order:
AURANIS — Aurachronis 64 route Nationale, 69330 Pusignan, France contact@aurachronis.com — 0482531839